1. Order Processing Time
Orders are typically processed and shipped within 1-2 business days of receipt, unless otherwise specified. Please note that orders are not processed on weekends or holidays.
2. Shipping Methods and Rates
We offer several shipping options to accommodate your needs. Shipping methods and rates are calculated at checkout based on the weight, size, and destination of your order. You will be provided with shipping options and their associated costs before completing your purchase.
3. Delivery Estimates
Delivery estimates are provided at the time of checkout and are based on the shipping method selected and the destination of your order. While we make every effort to deliver orders promptly, we cannot guarantee delivery times.
4. International Shipping
We ship to select international destinations. International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order using the provided tracking number.
6. Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We reserve the right to refuse or cancel orders containing restricted items.
7. Shipping Errors or Damages
In the event that your order arrives damaged or is missing items, please contact us immediately at support@aplpros.com so that we can resolve the issue promptly.
8. Change of Address
It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and up to date. We are not responsible for orders shipped to incorrect or outdated addresses.
9. Returns Due to Non-Delivery
If an order is returned to us due to non-delivery (e.g., incorrect address, failure to collect from the post office), the customer will be responsible for any additional shipping charges incurred to reship the order.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at support@aplpros.com.
