Last Updated: January 1 2024
Thank you for shopping at American Pickleball League! This Return and Refund Policy outlines the terms and conditions governing returns and refunds for purchases made through our website https://aplpros.com/.
1. Returns
We accept returns of unused, undamaged merchandise in its original packaging within 100 days of the delivery date. To initiate a return, please contact us at support@aplpros.com to request a return authorization (RA) number. Returns made without an RA number may not be accepted.
2. Return Process
To return an item, please follow these steps:
3. Refunds
Once we receive and inspect your return, we will process your refund within 2-3 business days. Refunds will be issued in the original form of payment used for the purchase. Please note that shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund.
4. Exchanges
We do not offer exchanges at this time. If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@aplpros.com to report the issue. We will provide instructions on how to return the item for a replacement or refund.
6. Non-Returnable Items
Certain items are non-returnable, including:
7. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at support@aplpros.com.
